The Luthier Guitars Tonewood Repairs Contact

Privacy & Cookie Policy

Last updated: March 2026

1. Data Controller

The data controller for this website is:

  • Business Name: Liuteria Kairòs
  • Owner: Luca Nunzio Caira
  • Registered Address: Via 3 novembre 55, 38075, Fiavé (TN), Italy
  • VAT Number (P.IVA): 02766820225
  • Email: kairoslutherie@gmail.com
  • Phone: +39 3501425396

2. What Personal Data We Collect

We may collect the following personal data when you interact with our website:

2.1 Data Provided Voluntarily

When you use our contact form, send us an email, or otherwise communicate with us, you may provide:

  • Name
  • Email address
  • Phone number
  • Message content
  • Any other information you choose to share

2.2 Data Collected Automatically

When you visit our website, the following data may be collected automatically through server logs:

  • IP address
  • Browser type and version
  • Pages visited and time of access
  • Referring website

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

Purpose Legal Basis (GDPR Art. 6)
Responding to your contact form enquiries Consent (Art. 6(1)(a)) / Legitimate interest (Art. 6(1)(f))
Managing commission requests and quotes Performance of a contract or pre-contractual measures (Art. 6(1)(b))
Website functionality and security Legitimate interest (Art. 6(1)(f))
Compliance with legal obligations Legal obligation (Art. 6(1)(c))

4. Cookie Policy

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They serve various purposes such as remembering your preferences and enabling website functionality.

4.2 Cookies We Use

Cookie Name Type Purpose Duration
cookie_consent Essential / Technical Stores your cookie consent preference 365 days
_ga Analytics Google Analytics — distinguishes unique users 2 years
_ga_* Analytics Google Analytics — maintains session state 2 years

4.3 Cookie Categories

Essential Cookies: These cookies are strictly necessary for the website to function and cannot be disabled. They include cookies that remember your cookie consent choice and enable basic site features.

Non-Essential Cookies: These cookies are not loaded unless you give your explicit consent by clicking "Accept All" on the cookie banner. They may include analytics, advertising, or third-party cookies. Currently, this website does not use non-essential cookies unless stated otherwise above.

4.4 Managing Your Cookie Preferences

When you first visit our website, a cookie banner will appear giving you the option to accept or reject non-essential cookies. You can change your preferences at any time by clearing your browser cookies and revisiting the site.

You can also control cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data. We may share your data with:

  • Hosting Provider: Netlify, Inc. (USA) — for website hosting. Data may be transferred to the USA under Standard Contractual Clauses (SCCs). Netlify Privacy Policy
  • Google Analytics (Google Ireland Limited): for website traffic analysis and performance monitoring. Privacy Policy

6. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), particularly the USA (via our hosting provider). Such transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

  • Contact form data: Retained for 24 months after your last communication. However, if a transaction occurs, billing and administrative data will be retained for 10 years to comply with Italian civil and tax law obligations.
  • Server logs: Retained for 30 days for security and diagnostic purposes.
  • Cookie consent data: Retained for 12 months from the date of consent.

8. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: Request limitation of how we process your data.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to processing based on legitimate interest or for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at kairoslutherie@gmail.com. We will respond within 30 days.

9. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali):

10. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include the use of HTTPS encryption for all data transmitted through our website.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

For any questions or concerns about this Privacy & Cookie Policy, or to exercise your data protection rights, please contact:

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